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FAQ (Frequently Asked Questions)

FAQ on Booking a Study Place

FAQ on Booking a Study Place

How many study places are available in the libraries?

How many study places are available in the libraries?

Eupener Straße: There are 75 study places available in the reading room and 22 marked individual places in the area of group workstations.

Bayernallee: There are 13 study places available in the library and 4 study places in Silentium (quiet time).

Boxgraben: There are 4 individual workstations available.

Jülich: There are 9 workstations available in the rotunda and 16 in the annex.

At what times are the study places available?

At what times are the study places available?

The study places can be used throughout the opening hours of the respective branch library.

Please note: If you want to be there between 9 a.m. and 11 a.m., please book a place 24 hours prior to this via the Study Place Booking System. If the reservation is not redeemed by 11 a.m., the right to the place will expire and will be passed on to interested parties at the location.

After 11 a.m., you can therefore, once again, use our Catalogue PLUS to check the occupancy rate from the comfort of your own home. Simply enter "Lernplatz" in the search slot and click on it in the hit list of your branch library.

Is there a waiting list within the study place booking system?

Is there a waiting list within the study place booking system?

Yes, there is. Once all places are fully booked, a red waiting list button will appear in the system. If you are placed on the waiting list, you will be immediately notified by email in the case of a cancellation. You must then book the place with binding effect.

Can I cancel my booked study place again?

Can I cancel my booked study place again?

Yes, you can! You will find a cancellation link in the email confirming your booking.

Can I book a preferred seat number?

Can I book a preferred seat number?

No, you can't, but feel free to ask for your favourite place at the counter on site.

Can I still get a place from 9 a.m. to 11 a.m. without a reservation?

Can I still get a place from 9 a.m. to 11 a.m. without a reservation?

That depends on the occupancy rate. If not all places have been reserved, you are in luck! Otherwise, you will have to check the occupancy rate again after 11 a.m. via the Catalogue PLUS (enter "Lernplatz" in the search slot) or contact the library for further information.

How can I check the occupancy rate in Catalogue PLUS?

How can I check the occupancy rate in Catalogue PLUS?

Simply enter "Lernplatz" in the Catalogue PLUS search slot, or directly "Lernplatz Eupener", "Lernplatz Jülich" etc.  In the full display, you will be informed whether there are any remaining places available.

Which corona rules of conduct do I have to adhere to during my stay?

Which corona rules of conduct do I have to adhere to during my stay?

Please observe the minimum distance of 1.5 metres. Wear your face mask in the library and in the hallways outside the library.

Only use the study place that has been assigned to you. You must wear a mask at your study place as well.

Please avoid forming groups in the library!

Who is allowed to book study places?

Who is allowed to book study places?

The study places are currently only available to FH Aachen university members.

Can group workstations be booked as well?

Can group workstations be booked as well?

NO. At this time, due to hygiene and distance regulations, we can only offer designated individual places within the group work areas.

Feedback

Feedback

Thank you for your feedback. 

Please talk to us or write us if you are unhappy with something. (Your positive feedback is welcome, too.)

You have several options:

  1. [Feedback Form] . Here you can contact us anonymously. Please provide your e-mail address if you would like to get an anwer.
  2. [bibliothek(at)fh-aachen.de], if you would like to get a direct answer.
  3. You can also phone us. [please see Contact]
  4. Or ask a librarian via instant message (see Chat button on http://www.fh-aachen.de/en/university/library/)

Feedback + Questions / Praise + Complaints

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Fees

Fees

As a general rule, the use of the library is free of charge.
However, you have to reimburse costs for copies, postage etc.

The basis for the collection of fees are the Verwaltungs- und Benutzungsordnung (Administrative Regulations and Terms of Use - 2016) of the FH Aachen and the Gebühren- und Entgeltordnung (Scale of Fees and Charges - 2016) [both in German only].

These regulations define for which services fees will be charged, and up to what amount. 

 

Overdue Fees

01-10 days: 2 Euro per item
11-20 days: 5 Euro per item
21-30 days: 10 Euro per item
31-40 days: 20 Euro per item
from the 41st day: 20 Euro + 25 Euro charge + Cost of replacement.

 

Please always observe the due date stated on your loan receipt! Fees will be charged if items are overdue - irrespective of a reminder.

 

Our bank account information for the payment of fees for overdue items, for book replacements, administration fees and costs for printouts:  

Recipient: FH Aachen
IBAN: DE11 3905 0000 1070 8591 43 
BIC: AACSDE33 

Line 1: Reason for payment: #user number# 
Line 2: #First Name# #Name#

 

Contact for fees and reminders: Mrs. Wellems
+49.241.6009-52056 mahnung.bibliothek(at)fh-aachen.de