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International Business Management - Customer and Service Management M.A.

Are you looking for a Master's degree programme that builds on your knowledge of business administration and makes you an expert in the fields of marketing, sales, supply chain and service? Are you ready to get involved with customer needs, to develop suitable marketing strategies and to create corporate structures that are perfectly geared towards them? If so, the degree programme in Customer and Service Management is just right for you. Here, you will learn which consequences a company must draw from customer wishes, which entrepreneurial processes depend on this, and how a company's organisation must be structured for this purpose.


Degree Programme International Business Management - CAS

Business Studies
Location of Study
Start of Studies
each summer semester and winter semester
Admission Restriction


Prescribed Period of Study

4 semesters

Credit Points


Teaching Language
German, English
Access Requirements

see Admission Regulations


via the Application Portal of FH Aachen (deadline for summer semester 15 January, deadline for winter semester 15 July) 

Similar Degree Programmes

International Business Management – Finance, Accounting, Control, Taxation


Broschüre International Business Management (KUS)

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Examination Regulations International Business Management - Customer and Service Management

Admission Regulations International Business Management - Kunden- und Servicemanagement

Study Contents
Occupational Fields
Semester Abroad

Take a Deep Dive into Business Studies!

Impressions of the International Business Management - C and S Degree Programme

You are already studying with us?

Then you will find all the information about studying on the pages of the faculty.


Business Insights
Information Days

"Due to the practice-oriented teaching and the international character, the Master's degree programme prepares students in a sustainable and targeted manner for a working world that demands flexibility and dynamism."

Michael | International Business Managment - Customer and Service Management


Application and Questions about the Degree Programme

Questions about the Integrated Semester Abroad