Borrowing, Ordering & Reserving
Borrowing Media
The loan period is usually four weeks and can be extended at any time if the item has not been reserved. You must return the media items to the library after 24 weeks at the latest.
As a general rule, borrowing is free of charge. Fees are due on the first day the loan period has been exceeded.
An overview of your loans and loan periods can be found in your library account.
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Self-Service
During opening hours, you can borrow and return media all by yourself. All you need is your FH Karte and your PIN. Your PIN is preset to your date of birth DDMM and can be changed in your library account.
Please place your media on the glass top of the self-service terminal. The bookings are made automatically and are shown to you on the display.
No FH Karte is required when returning media items.
After the booking has been completed, you will receive your booking voucher either as a printout or by email.
Ordering Media
Usually, it takes 1-3 working days for the item to be made available. As soon as the item is ready for you, you will receive an email from us. You can pick it up from the collection shelf and borrow it at any time within seven days.
You will receive an overview of your orders in your library account.
Reserving Media
If you find media in the Catalogue PLUS that are already on loan, use the button "Reserve" in the detailed view. Long-term loans are items borrowed by staff members. If interested, you can reserve these as well. After clicking on "Reserve", you will be asked to enter your FH Identifier and the corresponding password.
As soon as the media item is available for you, you will receive an email. You can pick it up from the collection shelf and borrow it at any time within seven days.
Please cancel the reservation in your library account if you do not need the item after all.
You will receive an overview of your reservations in your library account.
Media cannot be found?
If you still cannot find it on the shelf at a later date, please contact us by email at bibauskunftfh-aachen.de.