Texts on this page have been partially machine translated from German.

Semester Ticket

As a student of FH Aachen, you will receive a semester ticket that covers the routes of the regional public transport (AVV) as well as the use of buses and trains throughout North Rhine-Westphalia.

All registered students receive the semester ticket from the ASEAG transport association by post to their private address.

The FH Card does not replace the semester ticket.

Help and contact

What happens if I lose my ticket or it is damaged?

If your semester ticket is lost or stolen, please report the loss immediately to the ASEAG Customer Centre. It can be blocked at short notice and you will receive a replacement ticket immediately for a fee of 15 euros. If your ticket is wilfully damaged, a processing fee of 15 euros will also be charged for the second issue. If the ticket is defective, it will be replaced free of charge. If a 2nd replacement issue is necessary within a contract year due to loss/theft, a 15 euro loss fee + 10 euro handling fee will be charged.

Contact details ASEAG

ASEAG Customer Centre

Schumacherstr. 14

52062 Aachen

Monday to Friday: 7.30 to 18.00
Saturday: 8.30 to 14.00

Phone: +49 241 1688 3040

Email: semesterticketaseag.de

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Do you still have questions about the Semesterticket?

Please contact the ASEAG Customer Centre directly or contact ASEAG by email at semesterticketaseag.de or by phone: +49.241.1688 3040.

The opening hours of the ASEAG Customer Centre are:

Monday - Friday: 7.30 a.m. - 6 p.m.
Saturday: 8.30 a.m. - 2 p.m.